Customer Service

Customer Service

The Stinking Rose Store is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.


We Want to Hear From You

Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order, email us.


Contact Us

Contact Customer Service:

by phone: 415.781.7673 x722
by email:


Shipping & Processing

Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead.  Shipping rates are provided by our shipper, they determine costs based on ship to address and weight.

All orders are shipped from our San Francisco restaurant location.  We do not ship on weekends or holidays.  All orders placed after 3:00pm (PT) will be processed and shipped within the next 1 to 3 business days.

We regret that we cannot ship to a P.O. BOX address or foreign countries.


Gift Card FAQs

Where can I check my balance?
Click on this link to check your balance - Gift Card Balance.  You can also click the link on the bottom of the store website.

Are gift cards cash?
Yes, PLEASE TREAT GIFT CARDS LIKE CASH.  The value of the card will not be replaced if lost, stolen, or damaged.

Do gift cards expire?
Gift cards do not expire and are valid until redeemed.

How do I purchase a gift card?
You may purchase a gift card at any of our locations or online at our store -

What denominations are available to purchase?
You can purchase a gift card in any amount up to $200 online.  You can purchase a gift card in any amount at any of our locations.

Can I purchase a gift card and have it mailed directly to someone
For purchases on our website we offer direct shipping to anyone with a valid street address or PO BOX.  Some restrictions apply.

Can I purchase a gift card on your website and have it left at the restaurant?
Advanced notice is required to have these processed in time.  Sometimes we are able to do this the day of the reservation, but typically only Monday-Friday.  If you need this the day of or the next day, please contact Pamela directly at 415.407.6699.  Enter the restaurant address as the shipping address and leave a note in the comments box on the gift card product page stating that you wish to have the gift card held at the restaurant with the date you will be picking up the card or any reservation information, like name, time and date you have.  Please also contact us at 415.407.6699 or email 
us at

What are the shipping methods I can choose from?
You can select USPS Standard Mail.

When will my order ship?
All orders placed after 3:00pm (PT) will be processed within the next 1 to 3 business days. 

Need help or more information?
Please contact us at 415.781.7673 x722 or email us at