Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at thestinkingrosestore.com. Following are the terms and conditions that consitute our Shipping Policy.

SHIPMENT PROCESSING TIME

Thestinkingrosestore.com accepts orders 24 hours a day, every day of the week. All orders are processed within 2-3 business days. Orders are processed in the order they are received. Orders are not shipped or delivered on weekends or holidays. All orders are shipped from our location in San Francisco, California via USPS or UPS Ground (depending on your selection).

Orders placed from Friday to Sunday will be processed the following Monday (unless it is a holiday). USPS does not pick up or deliver on weekends.

**Due to the high volume of orders during the holiday season you may experience extended processing time up to 7 business days.**

Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

In the U.S. USPS observes the following holidays:

New Year's Day
MLK Jr. Birthday
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day (observed)
Thanksgiving Day
Christmas Day

SHIPPING RATES & DELIVERY TIMES

Thestinkingrosestore.com offers FREE USPS First-Class mail for gift cards. Shipping rates are determined by USPS and UPS. Rates are calculated by order total weight and shipping address.

USPS First-Class Mail takes an average of one to three business days to arrive to its destination. Priority Mail likewise takes one to three business days depending on its destination. UPS Ground takes 4-7 business days for delivery depending on destination.

LOST OR STOLEN PACKAGES

If your order is not received, you must report it lost to pamela@thestinkingrose.com within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.